Privacy Policy

By using our Website or applying for SEGCARD services you are consenting to being bound by this Privacy Policy.

This policy sets out:

• Information we collect and why we collect it;
• How we use that information and how we secure it;
• Any third parties with access to it and use of cookies;
• The choices you have with regard to the use of your personal information.

Your privacy matters to SEGCARD, whether you are new to SEGCARD or a long-time user, please do take the time to get to know our practices and, if you have any questions, please contact us at [email protected].

A. What we collect

1. Depending on the type of SEGCARD services you wish to receive information about, the information we collect about you may include:

   • Information permitting us to offer the SEGCARD Services to you, including details relating to your company, details allowing us to prevent and detect money laundering and terrorist financing activities, copies of your current valid government-issued photo identification, and/or such other identifying and verifying information as we require from time to time in our discretion for confirming your identity under applicable "know-your-client" rules;
   • Contact information (such as your name, email and postal addresses, telephone number, and country of residence) that you provide by completing forms on the Website, by telephone, or through a paper application form;
   • Information permitting us to offer the SEGCARD;
   • Services to you, including details relating to your company, details allowing us to prevent and detect money laundering and terrorist financing activities, copies of your current valid government-issued photo identification, and/or such other identifying and verifying information as we require from time to time in our discretion for confirming your identity under applicable "know-your-client" rules;
   • Details about your finances that you provide to us or permit us to collect through third party service providers;
   • Information about your activity on the Website, such as your IP address, the pages you have visited and the device or browser you use;
   • Information provided via your mobile devices, such as your location, phone ID, mobile user name, password, contacts, location;
   • Information permitting us to offer the SEGCARD Services to you, including details relating to your company, details allowing us to prevent and detect money laundering and terrorist financing activities, copies of your current valid government-issued photo identification, and/or such other identifying and verifying information as we require from time to time in our discretion for confirming your identity under applicable "know-your-client" rules;
   • Communications with us (for example, when you ask for support, send us requests, questions or comments, or report a problem, whether by mail, telephone, fax, online, or by any other means);
   • Information that you submit through the Website, including in the form of comments, contributions to discussions, or messages to other users;
   • Device and browser information: This is technical information about the device or browser you use to access the website. For example, your device's IP address, cookie string data and (in the case of mobile devices) your device type and mobile device's unique identifier such as the Apple IDFA or Android Advertising ID.
   • Demographic information;
   • Geolocation information;
2. As is true of most websites, but subject to your browser settings, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages and operating system.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

B. How we use your personal information

• Ascertaining whether to approve you for use of the SEGCARD
• Services when you apply to use the SEGCARD Services;
• Identifying you when you sign in to your SEGCARD Account;
• Administering your SEGCARD Account, understanding your needs as a client, and monitoring your satisfaction with the SEGCARD Services;
• Contacting you about the status of the SEGCARD Services (for example, to inform you of changes to or the termination of particular SEGCARD Services, or to respond to a question, comment or complaint);
• Complying with legal requirements, including those imposed by laws, regulations, court orders, and regulatory guidelines, policies and procedures, in the countries in which we operate, including tax, "know your client" , Anti-Money Laundering and Combating the Financing of Terrorism (CFT) obligations, requirements applicable to SEGCARD;
• Detection of suspicious transactions, including transactions involving fraud, money laundering or terrorist financing activities;
• Managing invoicing, accounting and information security services related to our transactions with you;
• Protecting against harm to the rights, property or safety of SEGCARD, its clients, employees, service providers, or the public;
• Internal management purposes, including planning, resource allocation, policy development, quality improvement, compliance, monitoring, audit, evaluation and reporting;
• Improving the SEGCARD Services;
• Managing your communications preferences;
• Maintaining ownership records.

When you contact SEGCARD, we may keep a record of your communication to assist us and you in ensuring that you get the best from our services. You can contact us at any time to:

• Request information that SEGCARD has about you;
• Correct any information SEGCARD has about you.

Please contact us at [email protected] with any questions relating to your information that we control.

C. How we share your personal information

1. We may disclose personal information without notice to you if a law, regulation, search warrant, subpoena, court order, or regulatory notice permits or requires us to do so. We may also disclose personal information without notice to you to prevent fraud or abuse, or to protect the rights, property or personal safety of SEGCARD, its customers, employees, service providers, or the public.
2. SEGCARD will treat as confidential all information it holds in relation to a client where that information is not in the public domain. Subject to this clause, SEGCARD will not disclose such confidential information to third parties.
3. We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We will not sell, rent, loan, trade, or lease any of your personal information collected, including application forms, financial data, or email addresses. SEGCARD may ask for your permission by email to disclose your personal data to service providers not affiliated with SEGCARD, but you have the right to refuse.
4. We may provide your personal information to companies that provide services to help us with our business activities such as emailing newsletters or offering client service. These companies are authorized to use your personal information only as necessary to provide these services to us.
5. We will disclose otherwise confidential personal data and confidential information if we are compelled to do so by laws and regulations applicable to us.

D. How we communicate with you

1. Communications between you and SEGCARD may be conducted by mail or by telephone, fax, online, text message, or by other electronic means. Any instructions that you give to us in any such manner will have the same legal effect as if you gave them to us in original written form. You agree that all telephone calls and electronic communications may be recorded and kept by us as a record of your instructions. You also agree that we may contact you electronically in response to a request, inquiry, or complaint, as otherwise solicited by you, or as permitted or required by law.
2. We may also communicate with you from time to time electronically about news, promotions, special offers and other information from SEGCARD.

E. Information storage and retention

Your personal information may be transferred outside of your country or region (such as the European Economic Area), to other countries including the United States, which may have data protection rules that are different from those of your country. This could happen if you make a purchase at a merchant that is not based within your country or region or if any third party SEGCARD uses is based outside of your country or region. For any US non -residents: If you are accessing the Service, please be aware that your information may be transferred to, stored, and processed in the United States where SEGCARD’S servers are located and SEGCARD’S central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.

To comply with EU data protection laws around international data transfer, SEGCARD only allows third parties outside the European Economic Area to process your personal data if they apply the European Commission’s Standard Contractual Clauses (Article 46.2(c) GDPR). For more information on where and how the relevant document may be accessed or obtained, please contact us. By using SEGCARD’S services, you acknowledge that your information may be transferred to SEGCARD’S facilities and those third parties with whom SEGCARD shares it as described in this Policy.

Appropriate safeguards. SEGCARD will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this Policy. SEGCARD’S affiliated companies in the US are bound to Standard Contractual Clauses. For any other third parties, SEGCARD will either ensure that: (i) the transfer is permitted as their country of residence is designated by competent authorities as providing an adequate level of protection, similar to your rights under European data protection legislation; or (ii) other sufficient measures are put in place to ensure that such third party provides the appropriate safeguards, such as Standard Contractual Clauses which shall include the ability for you to exercise your rights as set forth in the next section F. We will retain your information for as long as you have an open SEGCARD Account or as is needed to provide you SEGCARD Services. If you wish to terminate SEGCARD Services or request that we no longer use your information to provide you services, please contact us on [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

F. What rights do you have about how SEGCARD uses and discloses your information?

SEGCARD provides you the ability to exercise certain controls and choices regarding its collection, use, and sharing of your personal information at all times. In accordance with local law, your controls and choices include all of the following: access your personal information, rectification or erasure (right to be forgotten) of personal information and objection to such processing. Further, you retain the right to request restriction of processing (if for instance you objected to our processing or you contest the accuracy of the personal information).

Finally, you may also contact SEGCARD and exercise your right to data portability. This means you may receive your personal information which you have provided to SEGCARD, giving you the right to transmit this to a third party, provided that the processing by SEGCARD has been carried out by automated means and such transfer is technically feasible (right to data portability).

Specific to SEGCARD’s profiling activities, please note your right to object thereto. However, any decisions made on your (risk) profile are not solely based on automated processing. If this is the case though, you retain the right to not be subject to such decisions solely based on automated processing.

SEGCARD will inform you about any rectification or erasure of your personal information or restriction of processing carried out pursuant to your request. In the event SEGCARD does not conform to your request, for justifiable reasons, SEGCARD will inform you without delay and clarify the reasons for not taking action. You may then exercise your rights under the next paragraph.

The right to lodge complaints

Besides any other remedies given by you under law, you will have the right to redress and to lodge a complaint with the data protection authorities in your country or in the Ireland (if you are an EU resident) or in the United Kingdom (if you are a UK resident), if you feel that SEGCARD’s processing of your personal information infringes applicable data protection laws. Please visit the website of the data protection authorities in your country (for the EU go here: https://forms.dataprotection.ie/contact for the UK go here: https://ico.org.uk/concerns/) to obtain more information on how the complaint procedures work.

To ask questions or comment about this policy and SegCard’s privacy practices, you can reach SegCard at:

By Email: [email protected]
By Post:

G. Information SEGCARD Collects through Automatic Data Collection Technologies

As you navigate through and interact with the website, SEGCARD may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to the Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

Information about your computer and Internet connection, including your IP address, operating system, and browser type.

Information about your mobile device and Internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number. SEGCARD also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information SEGCARD collects automatically is statistical data and does not include personal information, but SEGCARD may keep it or associate it with personal information SEGCARD collects in other ways or receives from third parties. This information helps SEGCARD to improve the Website, the Service, and to deliver a better and more personalized service, including by allowing SEGCARD to:

Estimate the Website’s audience size and usage patterns.

Store information about your preferences, thus allowing SEGCARD to customize the Website according to your individual interests.

Recognize you when you return to the Website.

Continually personalize electronic payment services.

To detect and mitigate fraud.

The technologies SEGCARD uses for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Your browser stores cookies in a manner associated with each website you visit. SEGCARD uses cookies to enable its servers to recognize your browser and tells SEGCARD how and when you visit the Website or use the Service. You may refuse to accept browser cookies by activating the appropriate setting on your browser. But if you select this setting you may be unable to access certain parts of the Website or the Service. Unless you have adjusted your browser settings so that it will refuse cookies, SEGCARD’s system will issue cookies when you direct your browser to the Website or use the Service. To learn more about cookies, visit www.allaboutcookies.org or www.youronlinechoices.eu.

Flash Cookies. Certain features of the Website or the Service may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Website or the Service. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, you can access your Flash management tools from Adobe’s website.

Web Beacons. Pages of the Website (and SEGCARD’s emails) may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit SEGCARD, for example, to count users who have visited those pages (or opened an email) and for other related website statistics (for example, verifying system and server integrity). To learn more about web beacons, visit www.allaboutcookies.org/web-beacons/.

SEGCARD does not collect personal information automatically, but it may tie this information to personal information about you that SEGCARD collects from other sources or you provide to SEGCARD.

Third-party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website or the Service are served by third parties, including servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Website or the Service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

SEGCARD does not control third-party tracking technologies or how third parties’ use them. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

H. Changes to this policy

​It may become necessary to change the terms of this Privacy Policy from time to time. We reserve the right to change this Privacy Policy as necessary to comply with law or for legitimate business purposes. By continuing to use the SEGCARD Services, you agree to be bound by the updates to this Privacy Policy. Please check back frequently; you will be able to see if changes have been made by looking at the top of the Privacy Policy for the date it was last updated. Last updated: March 24th, 2022.